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This is the Ruber help centre — we put it together so the service is easier to use and so you can get to know us better.
Everything you need before your first deal and after it: how to choose a way to pay abroad, which documents you will need, what can go wrong and how to check the deal yourself. No extra complexity — short and to the point.
Where to start
How to pay abroad
Four routes: through us, SWIFT, a foreign bank card and cash — timing, cost and risks.
Questions and answers
Forty answers: exchanges, limits, checks, fees and payments abroad.
Which documents are needed
What is asked for and when — and who is asking: us or the recipient bank.
Message the operator
We will go through your case on Telegram: the country, the amount, the recipient — and what is needed for it.
All articles
How to pay abroad: the options compared
Four working routes — and what can go wrong with each of them.
SafetyWhat can go wrong
The three places where money and time are lost most often. Each one is dealt with before the deal.
DocumentsDocuments at every stage
What is asked for, when — and who exactly is asking.
RoutesPaying a supplier invoice, step by step
The route laid out from the order to the payment confirmation.
SafetyThe six pillars of our route
Why paying through us is built to be safer than a bank transfer.
SafetyHow to check us and your own deal
Do not take our word for it — check. Ways to make sure the payment arrived.
Notes
Did not find what you needed? We will go through your case.
Message the operator